Operations Officer at Emerald Zone Business Support Services

    • Byadmin
    • September 16, 2024

    Emerald Zone Business Support Services (EmeraldBSS) offers a range of services, tailored to the unique requirements of each client, to help them stand out in their industry. These services include business advisory, human capital interventions, marketing communication, sales capability development, and other broad capacity building solutions. We prioritize Organization, People, Process, and Technology in order to improve our results.

    We are hiring for:

    Job Title: Operations Officer.

    Location: Lagos.
    Contract Type: Full-time.

     

    Job Summary

    • The ideal candidate will be responsible for managing day-to-day operational tasks, including booking loans, issue offer letters, updating customer records, and ensuring timely repayment reminders.
    • This role requires an organized and proactive individual who can handle multiple tasks efficiently and contribute to the smooth functioning of the bank’s operations.

     

    Key Responsibilities

    • Loan Management: Process and book loans accurately; verify documents; ensure compliance with policies; maintain loan records.
    • Record Keeping: Update customer records; log all transactions; generate loan and operational reports.
    • Customer Communication: Send repayment reminders; address inquiries; follow up on repayments and resolve issues.
    • Operational Support: Assist with daily tasks and customer requests; support branch operations; coordinate with other departments.
    • Compliance and Reporting: Ensure adherence to policies and regulations; prepare performance reports; participate in audits.
    • Customer Service: Provide exceptional service; educate customers on products and processes; build positive relationships.

     

    Qualifications

    • OND/B.Sc in Business Administration, Finance, Accounting, or related field.
    • Basic understanding of banking and loan processes.
    • Proficiency in Microsoft Office.
    • Strong organizational, communication, and interpersonal skills.
    • Experience with banking software.
    • Knowledge of microfinance operations.
    • Customer service experience.

     

    Application Closing Date

    18th September, 2024.

     

    Method of Application

    Qualified candidates who are interested should email their CV to: hr@emeraldzone.com.ng using the job title as subject.

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