Operation Support Executive at Flying Doctors Nigeria

    Flying Doctors Nigeria is a tech-enabled global marketplace for urgent/emergency medical care. We specifically serve the oil & gas, mining, and international insurance industries.

    We are hiring for:

    Job Title: Operation Support Executive.

    Location: Ikeja, Lagos.
    Contract Type: Full-time.

     

    Job Summary

    • We are seeking a highly intelligent, innovative, and business-oriented Operations Support Executive to ensure seamless operations for our healthcare aviation team.
    • This role is essential in managing emergency responses, coordinating service delivery, nurturing partnerships, and supporting digital outreach.
    • The ideal candidate will play a crucial role in supporting life-saving services and driving operational excellence.

     

    Key Responsibilities

    • Respond promptly to emergency lines, sales inquiries, and service requests through calls, WhatsApp, and emails to provide accurate assistance to clients.
    • Coordinate and ensure the timely and effective delivery of services to individual and corporate clients.
    • Manage day-to-day operations, handling RFQs, proposals, and emergency and non-emergency requests across all communication channels.
    • Oversee vendor and partner relationships to maintain reliable service delivery, collaborating with the Operations Manager on aircraft provider networks.
    • Develop and maintain relationships with hospitals and service providers, both locally and internationally, through partnership agreements.
    • Execute digital marketing initiatives such as newsletters, bulk SMS, and email campaigns to promote services and engage clients.
    • Manage tele-medicine support, data integrity, and regulatory compliance with patient information and supply inventory.
    • Regularly review tender platforms to identify and secure new business opportunities aligned with company goals.

     

    Job Requirements

    • Education: Bachelor’s Degree in Healthcare Admin, Business, Operations, or a related field.
    • Experience: 3 years cognate in operations, healthcare, emergency response, aviation, or customer service roles.
    • Technical Skills: Proficient in MS Office, CRM, and basic digital marketing; familiarity with tele-medicine/emergency protocols is a plus.
    • Communication: Excellent verbal and written skills for effective client, vendor, and team interactions. Organization: Strong multitasking abilities to manage diverse tasks and meet deadlines under pressure. Problem Solving: Quick-thinking with an innovative approach to handling emergencies and client needs. Interpersonal Skills: Relationship-building abilities with clients, vendors, and medical facilities.
    • Business Orientation: Strategic mindset, focused on supporting team and company goals.

     

    Application Closing Date

    9th November, 2024.

     

    Method of Application

    Qualified candidates who are interested should send their CV to: Careers@flyingdoctorsnigeria.com using the Job Title as the subject of the email.

    NB: Only qualified candidates will be contacted.

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