Hotel General Manager at Mulligan Hotel

    Mulligan Hotel is a private Nigerian group of companies operating retail, hospitality, and property businesses.

    We are hiring for:

    Job Title: Hotel General Manager.
    Location: Sabo-Yaba, Lagos.
    Employment Type: Full-time.

     

    Job Brief

    • In this position, the general manager will direct and coordinate hotel activities to obtain optimum efficiency and economy of operations and maximise full potential with a balanced focus on hotel mission, guests, employees, and owners’ satisfaction.

     

    Job Responsibilities

    • The general manager is responsible for all aspects of the operations of the hotel.
    • Assigns duties to HOD’s and observes performance to ensure adherence to hotel policies and established operating procedures.
    • Provides training for staff and HOD’s.
    • Acts as the hotel’s public relations director and promotes the property within the hotel industry, local communities, and trade associations.
    • Monitor the guest feedback on Trip Advisor and hotels GSTS and RSTS surveys.
    • Receives and resolves guest complaints and the service recovery process.
    • Liaise with the HR unit in the interview and selection of hotel staff.
    • Review employee performance and conduct personnel actions such as disciplinary actions.
    • Maintains accurate records, including the cash flow sheet, guest floor limit, AR ageing reports, and direct billing.
    • Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards.
    • Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
    • Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
    • Performs sudden audits on rooms and other operating areas.
    • Provide effective leadership to hotel team members.
    • Must be available 24/7 in case to respond to any guest or employee emergencies.
    • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
    • Respond to audits to ensure continual improvement is achieved.
    • All other duties as assigned by the management.

     

    Job Qualifications

    • The applicant should have a minimum qualification of B.Sc./HND or an education/experience combination in the areas of marketing, hospitality, business administration, and property management.
    • Knowledge of hotel property software and understanding of business administration principles are key.

    Experience:

    • The Hotel General Manager position will require a cognate experience of 10 years and above with extensive experience in managing hotels.
    • A good record of balancing general duties as well as marketing.
    • Good personality and excellent command of English, strong organisation, public relations, and management skills.

     

    Application Closing Date

    17th January 2025.

     

    Method of Application

    Qualified candidates who are interested should forward their application letter and CV in MS Word format to careermully@gmail.com, using the job title as the subject of the email.

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