Customer Support Representative at LemFi

    LemFi (YC S21), formerly Lemonade Finance, is creating a neobank for the African diaspora in North America and Europe. Users can open multi-currency accounts to hold, send, and receive money from Africa for both personal and business banking needs. As a fast-growing startup with operations in Nigeria, the USA, Canada, and the UK, employees need to understand the important statutory and regulatory requirements in these regions.

    We are hiring for:

    Job Title: Customer Support Representative.

    Location: Lagos.
    Contract Type: Full-Time.

     

    Job description

    • We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced, dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
    • This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.

    You Will:

    • Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
    • Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
    • Interact with other team members to improve service quality
    • Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
    • Proactively spot different patterns that affect customers’ experience and suggest possible changes to carry out.

     

    Qualifications

    • Tertiary education in marketing, communications, business management, or a related field is preferred.
    • 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
    • Preferred experience working in Fintech or financial services.
    • Experience using Google Apps for business, and CRM software.
    • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.

     

    Application Closing Date

    Unspecified.

     

    Method of Application

    Qualified candidates who are interested should:
    Click here to apply

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