adminReliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are hiring for:
Job Title: Corporate Retention Associate.
Location: Abuja.
Job Type: Full-time.
Job Description
- This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
- The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
- Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have.
- Assist corporate clients in onboarding and navigating our system and the healthcare system in general.
- Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur.
- Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients.
- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services.
- Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.
Job Requirements
Skills Required:
- Candidates should possess a B.Sc. / HND Degree in any relevant field.
- Must be based in Abuja.
- Strong written and spoken communication skills.
- Strong analytical thinking skills.
- Ability to work in a team and collaborate with various individuals.
- Strong interest in developing a career in a client-focused role.
- Sales/Customer Success/Client Relations experience are added advantages.
Application Closing Date
Unspecified.
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