Remote Consumer Business Associate at Reliance Health

Reliance Health leverages technology to make healthcare more affordable and accessible. By integrating affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions tailored to the needs of emerging markets.

We are hiring a highly passionate and customer-centric individual for:

Job Title: Consumer Business Associate.

Location: Remote role in Lagos.
Contract Type: Full-Time.
Division: Consumer Business.

Description

• The ideal candidate will be responsible for building and maintaining relationships with our clients, ensuring customer satisfaction, and driving business growth.
• This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional service.

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Manage client accounts, ensuring high levels of customer satisfaction and retention.
• Conduct regular follow-ups with clients to assess their satisfaction and address any issues or concerns.
• Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention.
• Analyze customer feedback and provide insights to improve products and services.
• Prepare and deliver presentations to clients, highlighting the benefits of our products and services.
• Stay updated on industry trends and competitor activities to identify new business opportunities.
• Assist in developing and implementing customer service policies and procedures.
• Handle customer inquiries, complaints, and feedback professionally and in a timely manner.
• Achieve sales targets and contribute to the overall growth of the business.

Requirements

• Candidates should possess Bachelor’s Degrees in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently and as part of a team.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in the healthcare industry is a plus.

Application Closing Date

Unspecified.

Method of Application

Qualified candidates who are interested should:
Click here to apply