adminMainOne Cable is a preferred provider of new generation telecom and network solutions. Some of the services it provides include Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), and other enterprise and public institutional solutions within West Africa.
MainOne Cable thrives because of its exceptional and talented team, which drives our success. Working at MainOne is unlike any job you’ve had before. When you join us, you’ll face exciting challenges, find inspiration, and take pride in being part of something important.
We are hiring for:
Job Title: NOC Support Engineer.
Location: Lagos, Nigeria.
Division: Technical.
Contract Type: Permanent.
Responsibilities
- The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.
Other responsibilities:
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures.
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
- Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
- Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management.
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures.
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
Qualifications, Skills & Competencies
Qualification:
- Candidates should possess a B.Sc / HND Electrical / Electronic Engineering or related discipline.
- Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Skills & Competencies:
- Knowledge of IP devices will be a plus.
- Knowledge of Ubiquiti or Ceragon radio.
- Strong analytical and problem-solving skills.
- Strong Knowledge of DWDM/OTN technology.
- Good Knowledge of Huawei OSN series equipment.
- Strong knowledge of PtP/PtMP Microwave technologies.
- Knowledge of basic TCP/IP configurations and troubleshooting.
- Strong Knowledge of Synchronous Digital Hierarchy technology.
- Excellent and effective communications skills, both orally and in writing.
- Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.
- Working Knowledge of Huawei OSN series equipment.
- Working knowledge of Ubiquiti or Ceragon radio.
- Working knowledge of IP devices will be a plus.
- Ability to speak French is an added advantage.
Demands of the Job
- This is a shift based role.
- The successful hire could be required to travel to support other MainOne Operations in other regions of Africa and beyond.
Application Closing Date
Unspecified.
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